Services Charly Crisis Comms
Services Crisis Communications
Issue monitoring
Being aware of what is written about your company, organization, or brand on (social) media is essential for crisis management. At Charly Crisis Comms, we have various tools that allow us to immediately identify potential issues or crisis situations. Sometimes this leads to additional monitoring to see if an issue escalates, and sometimes to immediate action.
During a crisis, it is also crucial to continue monitoring (social) media. This helps to keep track of sentiment, respond quickly, and adjust the communication strategy if necessary.
Would you like to know more about our media monitoring services? Contact us!
Services Crisis Communications
Proactive crisis communications plan
What if your company suddenly finds itself in a media storm? Without proper preparation, you would still need to organize yourself while you should already be communicating.
With a proactive crisis communications plan, you leave nothing to chance. This plan consists of a general plan and concrete scenarios for the most likely crisis situations, including:
- Risk and impact analysis
- Crisis team and roles
- Procedures and step-by-step plan
- Stakeholder mapping and management
- Communication strategy and key messages
- Statements and other communication tools
- Evaluation
- Appendices with stakeholders
Be sure to read our blog with 7 golden rules for crisis communication.
Services Crisis Communications
Crisis management: 24/7 advice and support
A crisis communication agency that you can rely on at any time is very important – no matter how well-prepared you are. Our specialists in Belgium and the Netherlands are available 24/7 to help you manage the crisis as quickly as possible.
During a crisis, we offer strategic advice, closely monitor and analyze the crisis situation, conduct stakeholder mapping, and determine the communication strategy and corresponding messages and statements for each channel, including the media. If necessary, we also handle communication on your own channels and community management on your social media.
And if your organization has little media experience, we provide your spokesperson with emergency media training or take on the spokesperson role for you.
Services Crisis Communications
Training sessions
At Charly Crisis Comms, we offer various training sessions in crisis communications:
- Knowledge session on crisis communication (for everyone in your organization who may be involved in a crisis)
- Crisis simulation (for your crisis team)
- Media training for crisis communication (for your crisis spokesperson)
Would you like more information about these training sessions? Click here or…